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FAQ's

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Feedback & Complaints

Informal feedback and minor complaints on matters relating to Nailsea Town Council can be made by email to [email protected] or by phoning 01275 855277.

Formal complaints on more serious matters should be made with reference to our Complaints Policy.

Feedback and complaints on the following types of issues can be made to North Somerset Council on-line or by phoning 01275 888802.

  • Waste or recycling
  • Pest control problem
  • Broken street light
  • Abandoned car
  • Dangerous pot-hole
  • Noisy neighbours
  • What is North Somerset Council MyAccount?

Signing up for MyAccount makes it easy for you to report and request services. It will save you time and allow you to get in touch with North Somerset at any time of the day.

You can access a range of North Somerset Council services on MyAccount securely, including:

  • Council Tax – view your details, set up a direct debit, make payments, apply for discounts and change address details
  • Housing Benefit – make an application and tell us about a change in your circumstances
  • Business rates
  • Report environmental problems such as graffiti or fly-tipping
  • Report a missed waste collection
  • Request a new or replacement bin.